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Manager Help Desk
Apply By Nov 10, 2019
Job Description (total positions: 1, posted on: Oct 10, 2019)

Skills & Knowledge required:

1) continous improvmment 

2) Developing people

3) Flexible thinking

4) Strategic Thinking

5) Computer SKills and proefficiency


  • Knowledge of all Information technology functions; deep understanding of computer languages and programming, computer hardware and software systems, network installation, licensed software and networks security.
  • Basic knowledge of email and internet, business network and telecommunication programs and business development
  • Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
  • Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
  • Organizes support, troubleshooting, and repair for IT equipment and networks
  • Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
  • Establishes relationships with technology and component vendors
  • Oversees IT support department staff, including education, training, and call center specialists.
  • Advises human resources colleagues on staffing needs and participates in the hiring and training process
  • Manages departmental budget and tracks spending on equipment and staff
  • Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
  • Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
  • Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments
  • Offers specialized expertise in IT demands for a particular industry, such as education, finance, or manufacturing
  • Oversee in-house and outsourced resources for information systems, design and development of telecommunications software and networks. 
  • Responsible for infrastructural IT changes and new developments
  • To provide Macintosh computer users efficient service
  • To fix / repair computing devices in the shortest possible time
  • To clean / protect Macintosh computers from virus infections
  • To assist in design and implementation of hardware related projects
  • To assist in implementation of network related projects
  • To liaison with different vendors for project feasibility
  • To maintain updated documentation of installations / up gradations
  • To assign work and monitor the staff under his control

Required Skills

Analytical, Judgment, Operations Responsibility, organisation skills,

Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
No Preference
Minimum Education
Degree Title
Bachelors / Masters in IT or BCS with Mandatory certifications MCSA, CCNA & MCP
Career Level
Experienced Professional
Minimum Experience
4 Years(Minimum 4 years of IT Management role)

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Lahore 54760.
PABX 042‐35811541‐6, 042‐35811191‐93 Fax 042‐35811195, 042‐35820147

4th Floor, The Forum Suite No. 416‐422, G‐20,
Block 9, Khayaban‐e‐Jami,
Clifton, Karachi‐75600
PABX 021‐35378650‐52, 35831618, 35833011, 021‐35874047‐49, 021‐35378650‐52
Fax 021‐35860251

G.D. Arcade, 2nd Floor, 73‐E,
Blue Area Islamabad‐44000
PABX 051‐2348307‐09,
Fax 051‐2348310