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Customer Service Representative
Apply By Jan 31, 2017
Job Description (total positions: 17, posted on: Jan 11, 2017)

Packages Mall, opening in March 2017, is hiring a team to provide excellent customer care to our shoppers and Mall visitors.  The Mall is an international project being built in Lahore, Pakistan to provide a world-class experience in retail, entertainment, and dining.  We promise to treat all our visitors and customers as VIPs and aim for the highest level of customer satisfaction.

To deliver this world class customer care experience, we are looking for candidates with customer service experience in retail, hospitality, airlines, educational institutions, and related public dealing organizations. 

You must possess the following in order for your job application to be considered for customer care:

  •        Bachelors’ degree from a recognized, well established institution
  •        Mobile and able to work day and evening shifts, including weekends
  •        Comfortable with using mobile apps and devices, as well as standard business software on PCs/Desktops
  •        Two professional and two personal references

The candidates we choose from the applicant pool will fit the following profile:

  •        Presentable, professional and friendly personality
  •        Excellent verbal and written communication skills in English and Urdu
  •        A genuine interest in understanding customer needs and providing a solution
  •        A firm belief that happy customers are the key to business success
  •        Patience and perseverance in handling difficult customers and situations

We are an equal opportunity employer with a strong record for employee care and development.

We request that you apply only if you strongly believe you fit the above requirements and for the advertised positions only.  We will not review any applications submitted for unrelated positions or by candidates not meeting the minimum criteria. 

Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
No Preference
Minimum Education
Career Level
Entry Level
Minimum Experience
1 Year

We’d love to hear from you!
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Get in touch

Lahore 54760.
PABX 042‐35811541‐6, 042‐35811191‐93 Fax 042‐35811195, 042‐35820147

4th Floor, The Forum Suite No. 416‐422, G‐20,
Block 9, Khayaban‐e‐Jami,
Clifton, Karachi‐75600
PABX 021‐35378650‐52, 35831618, 35833011, 021‐35874047‐49, 021‐35378650‐52
Fax 021‐35860251

G.D. Arcade, 2nd Floor, 73‐E,
Blue Area Islamabad‐44000
PABX 051‐2348307‐09,
Fax 051‐2348310