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Manager Help Desk
Lahore
Apply By Nov 10, 2019
Job Description (total positions: 1, posted on: Oct 10, 2019)

Skills & Knowledge required:

1) continous improvmment 

2) Developing people

3) Flexible thinking

4) Strategic Thinking

5) Computer SKills and proefficiency

Responsibilities: 

  • Knowledge of all Information technology functions; deep understanding of computer languages and programming, computer hardware and software systems, network installation, licensed software and networks security.
  • Basic knowledge of email and internet, business network and telecommunication programs and business development
  • Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
  • Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
  • Organizes support, troubleshooting, and repair for IT equipment and networks
  • Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
  • Establishes relationships with technology and component vendors
  • Oversees IT support department staff, including education, training, and call center specialists.
  • Advises human resources colleagues on staffing needs and participates in the hiring and training process
  • Manages departmental budget and tracks spending on equipment and staff
  • Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
  • Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
  • Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments
  • Offers specialized expertise in IT demands for a particular industry, such as education, finance, or manufacturing
  • Oversee in-house and outsourced resources for information systems, design and development of telecommunications software and networks. 
  • Responsible for infrastructural IT changes and new developments
  • To provide Macintosh computer users efficient service
  • To fix / repair computing devices in the shortest possible time
  • To clean / protect Macintosh computers from virus infections
  • To assist in design and implementation of hardware related projects
  • To assist in implementation of network related projects
  • To liaison with different vendors for project feasibility
  • To maintain updated documentation of installations / up gradations
  • To assign work and monitor the staff under his control

Required Skills

Analytical, problem solving, Judgment, organisation skills

Industry
Manufacturing
Category
Client Services & Customer Support
Job Type
Full Time/Permanent ( First Shift (Day) )
Gender
No Preference
Minimum Education
Bachelors
Degree Title
Bachelors / Masters in IT or BCS with Mandatory certifications MCSA, CCNA & MCP
Career Level
Experienced Professional
Minimum Experience
4 Years(Minimum 4 years of IT Management role)
 


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